Committed to providing quality care and service to ensure the most effective health outcomes for our patients

Welcoming New Patients
"All children under 16 Bulk Billed for standard consultations"


ABOUT OUR SERVICES

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Medical referrals from Coffs Harbour’s healthcare professionals

Coffs Medical Centre offers a variety of expert medical services to patients throughout Coffs Harbour and the surrounding areas. Operating within a fully confidential capacity and working alongside a team of allied health professionals, we provide everything from prescriptions and medical referrals to interpreter services for refugee patients, and our team is committed to delivering the best quality care that we can.

Repeat prescriptions and referrals

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If you need a repeat prescription or a medical referral, please make an appointment with one of our doctors so that we may carry out a health check.

Once your doctor is satisfied that you need a referral or ongoing prescription, he or she will update your medical records accordingly and contact a specialist as appropriate.

Please note that it is not permissible for your doctor to issue backdated referrals, so please ensure you have a referral prior to your specialist appointment.

Medical certificates

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To receive a medical certificate that will allow you time off work, you must first visit your doctor so he or she can examine you.

They will then issue the certificate once your medical condition has been confirmed. Medical certificates cannot be backdated.

Results

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If you’re awaiting results from blood tests or any other procedure, a doctor’s appointment will be necessary. This will allow your doctor to discuss the results with you and explain what they mean, in addition to informing you about any further treatment that may be required.

In special circumstances, your doctor may agree to deliver results over the phone.

Emails
For general enquiries to Coffs Medical Centre, please email us at: coffsmed@bigpond.net.au   

NOTE: This email address is only for general enquiries and not for urgent appointments or for speaking directly with our doctors. Please do not email confidential medical information.

Change of personal details

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Please keep our reception staff informed of any changes to your name, address, phone number, healthcare card, pension, or Medicare number.

Interpreter service

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Our doctors have access to a phone interpreter service so if you require assistance in this regard, please advise our reception staff when booking your appointment.

Recalls

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Unless you request otherwise, we may place you on a recall system for preventive health checks and other health matters. You may be contacted by phone or mail.

Confidentiality

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At Coffs Medical Centre, we’re committed to delivering a confidential service to all patients and work from a fully computerised system. Your medical record is a confidential document and it’s our policy to maintain the security of all patients’ personal health information and to ensure that only authorised members of our staff can access these details.

Feedback

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We’re always looking for ways in which we can improve our services to patients. If you have any concerns or suggestions about how we can improve our facilities or services, please contact our Practice Manager, Mandy, by phone on 02 6648 5222 . Alternatively, you can email her at coffsmed@bigpond.net.au .

Complaints

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If you’re unhappy or have a complaint regarding any aspect of your care, please discuss the matter with your doctor or our Practice Manager, Mandy Harrison. If you don’t feel that you can speak to us directly, you may also contact the Health Care Complaints Commission on 1800 043 159 .

Call us today on 02 6648 5222 for more information about medical referrals in Coffs Harbour.

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